Does Jira service desk allow me to direct Service requests to a One mailing group?

[Sudarshan Iyer]

1) Can we make mailing groups on Jira service desk?

2) Can we direct service requests to a particular mailing group on Jira?

[Arthur Mack]

We use components to allow customers to pick which group the ticket will go to (there has to be a group assignee though) then a product called Automation for JIRA that looks at the component and will send a group E_Mail to the people in that group.

Art