Dynamic workflow based on API Call

[Kosala]

        Our default  workflow has few states . Open , In Progress , Close . Now there is new requirement  as follows. If  the result of the API Call (received from 3rd Party system) is NO then, we want the ticket to be transitioned in to Resolve status. (not Close status). If the result from API Call is YES then default workflow should be applied.

      As I know it is not possible with JIRA Service Desk. Any work around to achieve this ?

[Alexey Matveev · Accepted solution]

Hello,

You can not do it out of the box. You would need an add-on for it. 

For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a post function, in which you would make a call to the 3rd party system using:

https://confluence.cprime.io/display/SIL/httpGet

and then you would transition issue according to your requirements using:

https://confluence.cprime.io/display/SIL/autotransition

[Kosala]

Thanks for reply

[Alexey Matveev]

You are welcome!