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Edit Service Desk email template for licensed users not Portal users

Rob B
Rob B
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May 1, 2018

I know how to edit the notification email template for users who log an issue via the portal, but i was wondering can this be done for licensed users logging it via the service desk?

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Laurens Coppens
Laurens Coppens
Community Champion
May 1, 2018

Robert,

The licensed users are being mailed by the default jira template settings: https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

Hope this helps.

Regards,

Laurens,

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