Emailed issue changes reporter from person that emailed to anonymous

[Neil Cunningham]

When our system receives an issue via email the inital reporter shows the user that emailed which is what we want but a few seconds later it changes to anonymous and I have to open the ticket to change the reporter back to the user that emailed.

[Connor · Accepted solution]

Hi Neil,

• What does the issue history say about who/what changed the reporter?
• Do you have an automation rule created that's changing the reporter?
• Do you have a workflow post-function that's changing the reporter?

[Neil Cunningham]

Thanks! there was an automation rule I wasn't aware of making this change.