Empty Service Portal after upgrade to Jira 7.2 (and 7.2.1)

[Thomas Nistelberger]

After upgrading to JIRA 7.2 (and still after upgrading to 7.2.1) our Service Portal comes up completely empty, regardless of the used browser. We tried creating a new Service Project  as a test, the portal for this project also shows up empty in the browser.

The only thing i could find in the logs is the following error:

java.lang.RuntimeException: Cannot read resource servicedesk/vendor/spectrum/spectrum.css

Unfortunately i can't find the directory the error is referring to.

Any tips?

Regards,

Thomas

[Andreas Beutel]

See this related Answer: https://answers.atlassian.com/questions/40354255 it turned out to be a plugin (Database Custom Field), which was the cause in our installation also.

[Nic Brough -Adaptavist-]

What versions did you upgrade from and to?

JIRA: From ??? to 7.2

Service Desk:  From ??? to ???

[Thomas Nistelberger]

Hi Nic,

It was from 7.1.9 to 7.2

[Nic Brough -Adaptavist-]

And Service Desk?

[Andreas Beutel]

Same here, JIRA 7.1.9 to 7.2.1 and SD 3.1.9 to 3.2.1.