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Error when accessing any/all projects in Big Gantt

Margaux Hayes
Margaux Hayes
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September 25, 2024

I'm getting this error when loading any project in Big Gantt:

 

Please refer to the following error id: 15340dfe246afe63fcbd2b769124697a98c2c6c4525979ce515af9c7bc463a4598d50d6df490d204dfd07f7f3d77c7a918ec6d8f5e253d174bd0a41fb9b6b16e.8148fe811ef30110241ef3cd7153f2406f914b3aa350a19ac4ffa6de857f99bdcc6bf033eed5a04215e5c876896b20e73f95e38975f978b0a8c25ac0a2f6ef93.05f5a00d8890f36a7c2c7fdd2e41283bd487c303e44ccbe28f6f6252fe25afc7ad478dd256052819b62b91ac86c4ec584370a3e67e056920099a83470a680f11.2024-09-25T23:12:39.560896Z

 

Big Gantt won't load project data, is stuck on 0%.

We've tried in different accounts and browsers and we've checked permissions. 

Any clues?

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