Our customers are only getting notifications on tickets they've created but not on ones we've created on their behalf. What permissions or settings should I check to see what might be wrong?
Hey @Milo Grika
Have you made sure that they have been added as the reporter of the ticket?
You can also add them as participants.
Check your notification scheme for Issue Created.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.