Filter for Issue older than 30 minutes

[Paul Hawkes]

I have a subscription that uses a filter that will email me all unassigned issues. I would like the filter to only email me only if the issues are older than 30 minutes and the have not been assigned. It tried createdDate > -30m but this doesn't seem to work. Can anyone help? 

[Gaston Valente · Accepted solution]

Hi, can you try created < -30m and assignee is EMPTY ?

[Paul Hawkes]

This is my filter and it does not return issues "assignee is EMPTY AND (createdDate >= startOfYear() AND createdDate > -30m )"

[Nic Brough -Adaptavist-]

You need to reverse the operator.  Computers tend to think of human date/time as "a count of time fragments (usually milliseconds) since a base date".  So "half an hour ago" is "now - 30 minutes"

Your createdDate > -30m is thinking backwards, using "now" as a zero point, but that's wrong, because the zero point is (usually) in 1970. 

Half an hour ago is -30m, yes, so "created > -30m" means "created less than 30 minutes ago"

You need createDate < -30m

[Sam Hall]

You just need to change the part that says:

createdDate > -30m

To: 

createdDate < -30m

So try this:

assignee is EMPTY AND (createdDate >= startOfYear() AND createdDate < -30m )

Sam

[Sam Hall]

Nic's answer is better because he explains why : )