Fire issue created event not notifying all users (Cloud)

[Steven Lloyd]

I am working on creating an automated sub-task dependant on entry of a custom field. I have got this working and I am looking to send a notification to the assignee (Custom field from parent) on sub task creation. I have tried a few things, I have created a new notification scheme specifically for this and tried it using Issue Created and Issue Assigned independently. Around 50% of tests are sending notifications to users but some users are not receiving anything. Is there a setting higher than this that the user could potentially select that is stopping these being sent? I have looked at user settings to ensure they have receive notification on, but still issues.

[Bill Sheboy]

Hi @Steven Lloyd 

How are you implementing this?  This could be a rule execution-timing issue.

I tried the notification with an automation rule and it seemed to work okay.  Here is what I did:

• Trigger: issue created
• Condition: issue type is sub-task
• Branch: on the parent
• Action: send an email to the assignee about the addition of the sub-task, including details of both issues.

As you are also automating creation of the sub-task, consider doing the create and notify in 2 rules (setting the notify rule's option to allow first rule to trigger it).  Or, you could create the sub-task and re-fetch before trying to send the notification.  

Best regards,

Bill