Get ServiceDesk link from issue via Server API?

[Paul Tiseo]

I am writing a script for an escalation service using ScriptRunner. I'd like to get the link to a Service Desk request via the portal. IOW, I'd like to get the "X" for the issue key in "https://example.domain.com/servicedesk/customer/portal/x/key"

• Is there a Service Desk API like the JIRA Server API? https://developer.atlassian.com/docs/ does not seem to indicate one like the REST counterpart?
• How can I get the portal ID to recreate a link by hand for a given ticket?

[Alexey Matveev · Accepted solution]

Hello,

There is the Service Desk Api. You can find some info here on how to use it in ScriptRunner:

https://scriptrunner.adaptavist.com/latest/jira/recipes/misc/jira-service-desk.html

You can find Java doc on the Service Desk Api here:

https://docs.atlassian.com/jira-servicedesk/3.9.1/

Have a look at the PortalService class in the documentation. I guess it returns what you need.

[Paul Tiseo]

Thanks! How do you instantiate the various manager/service classes? Is there an equivalent of ComponentAccessor? I saw in your SC link that they created a ServiceDeskManager via @WithPlugin and @PluginModule annotations. IS that the normal way to do it?

[Alexey Matveev]

You should use the WithPlugin annotation. You should find the required by you service/manager and inject it with the PluginModule annotation:

@PluginModule 

YourService