Getting 500 when clicking on Application links in JIra

[Mohankumar Muthuvel]

We did the Upgrade both in Jira and confluence and currently facing 500 error while clicking on Application link

[brbojorque]

Hi @Mohankumar Muthuvel , it looks like there is a problem with an add-on making the application links not work.

Can you look in your add-on list and find any ServiceRocket owned add-on and disable it?

If it does not work, you can disable all the add-ons in the instance and restart it.

Make sure if you are enabling the add-on upgrade it first so it is in the latest compatible version of the add-on.

[Mohankumar Muthuvel]

Thanks Bryan.. Sure will check.

We did the add-on upgrade first and then proceeded with Jira upgrade. 

[brbojorque]

@Mohankumar Muthuvel , you have to upgrade the add-on again in order to match the application(Jira)'s current version/

[Mohankumar Muthuvel]

Thanks Bryan

[Mohankumar Muthuvel]

Hi Brayan,

 PFB the error logs.

Cause
Referer URL: https://jira.skava.net/plugins/servlet/applications/versions-licenses

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule] from ClassLoader [net.customware.plugins.connector.core.core-connector-plugin [207]]
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [net.customware.plugins.connector.core.applinks.auth.ConnectorAuthenticationProviderPluginModule] from ClassLoader [net.customware.plugins.connector.core.core-connector-plugin [207]]

[brbojorque]

Hi @Mohankumar Muthuvel , can you provide more details. Is there an error stack trace being spit out by the browser? 

If so can you include it so we can troubleshoot?