Getting a 404 error while trying to reopen a form in a jira service management project

[Rosana Casilli]

Hi All!!

I have followed the steps in this article 

Submitting or reopening a Form using Automation and API  in order to reopen a form after being submitted by a portal customer.

The problem I have is that I get  the following erro in the automation rule:

Error publishing web request. Response HTTP status:

404

404,  FORM_NOT_FOUND

The provided form ID was not found or the user does not have permission to view it.

The form id is correct because i got the id via api

but I am not sure what kind of permission should I set in order to "have permission to view it".

My user is Administrator in the project. I am a bit lost.

Can anybody help me?

Thanks in advance,

Ro

[vikram]

Hi @Rosana Casilli 

I think the provided ID is issue some times the org ID and cloud id will confusion will be there. 

example as below:- 

Don't get confused, the Org ID has a /o/ before the ID (https://admin.atlassian.com/O/<org_id>) and the Cloud ID has a /s/ before the ID (https://admin .atlassian.com/S/<cloud_id>).

go through the below knowledge based url--

https://community.atlassian.com/t5/Jira-articles/Submitting-or-reopening-a-Form-using-Automation-and-API/ba-p/2367051#M9620

VIkram P