Auto populate text when replying to existing ticket (JSD Server)

[Jason Galea]

Hi,

We have recently upgraded JIRA SD from an old version 2.x to our current version 3.14.2 and we found out that a feature just got missing.

When we "Click to add comment" on an existing issue, we used to have auto populated text:

Hi [reporter]

- [Person Triggering the comment]

Is there a way I can configure this again?

Cheers,
Jason

[Danyal Iqbal]

My pleasure.

It was news for me as well.

[Jason Galea]

Hi @Danyal Iqbal,

Thanks for this. Looks like there is a new feature called "Canned responses" on the comments section. 

So I created a template to using variables to match the reporter. 

Its a nice feature but unfortunately it doesn't auto-populate, so I have to select the template each time I want to comment.

Thanks for your help,

[Danyal Iqbal]

https://jira.atlassian.com/browse/JSDSERVER-3922

might be relevant.

It seems that the feature was removed.

also check out https://jira.atlassian.com/browse/JSDSERVER-631 and https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html

[Jason Galea]

Hi Danyan,

I did go into my own profile but only found 'preferences' with these options

We are using JIRA version 7.11.2. Maybe the settings changed?

-Jason

[Danyal Iqbal]

This is an undesirable feature :)

go to your profile>prepopulating... and enable it again.