How can I create a confirmation on "Share with customer"

My users are to often pressing "Share with customer" instead of "Comment internally" when they are adding comments to a issue.

Is there any way to get a confirmation when you press "Share with customer"?

1 answer

1 vote

Answer accepted

Hi Jonas

A good question I wondered myself.

Upon a search in the Atlassian Marketplace I found Doublecheck for Jira and Service Desk. It does exactly what you described.

Cheers
Niklas

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Perfect... order directly!!

Thank you!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.