(How) can I restore an "old" license key?

[steffen_becker_atlassianusergroup_com]

Hi,

we buyed a new license key for Jira Service Desk. I successfully copy&pasted it from my.atlassian.com into my Jira Server instance.

But for some reasons, I need to (temporary) restore the old license key (which is still valid).

I can't find it in my.atlassian.com (there is only the new license key).

What can I do?

[Earl McCutcheon · Accepted solution]

Hi Steffen,

If you do not have access to the license key via my.atlassian.com, to retrieve the old license there are a couple approaches you can take.

First you will need to obtain a backup of the instance from before the license was updated, You can find a recent one of these backups in the filesystem of the server. By default this is saved in <jira-home>/export/ folder . 

Next the first approach to retrieve the license is to use this file to restore the instance to a temporary staged system to recover the License key from the UI application management page, or pull the key from the database with SELECT * FROM productlicense; 

OR you can extract the backup.zip file and open the entities.xml file in a text editor and look for the text    "<ProductLicense id="    and the license key can be pulled directly for the file.

Regards,
Earl