How can I set up approvals so that the request goes directly to the user's manager seamlessly

[Tom Whalen]

I need to make it so that an issue that requires approval goes to the director of the user's department. I have AD linked up and each user is part of a security group for their respective department. 

I Want to make it so that the user just submits the request and it is automatically routed to the approver for their department. I just can't wrap my head around getting this to work. Is there someone out there with "Mad Skillz" that can help me out with this? I'd appreciate it very much :) 

[Ivan Tovbin]

Hi Tom,

I assume you are using standard JSD approvals, which are available out of the box, yes? 

When you configure an approval for your workflow you choose a 'user picker' type field for Jira to pick approvers from. This is ther person/people who will get a notification that an issue is waiting for their approval when that issue enters an approval status.

With that in mind, what you need to do is to populate this field with the right person (user) depending on who's the issue's reporter. Your users can either do it manually (make this field mandatory) when they create a new issue or you can automate the process. For the latter however you'll need a 3rd party plugins, so depending on what plugins you have at your disposal I might be able to advise further on how to automate this.

Hope this helps.