Hello Jack,
The JIRA Rest API does not support authentication for a user once JIRA's CAPTCHA upon login feature has been triggered for that particular user, which is a mechanism to prevent Brute Force login attempts.
Reseting the users failed login count in the UI under user management will get you back on track, OR as covered in the following KB you could do this via the database as well:
But there is not an API endpoint to reset the captcha, or a way to prevent dedicated API users from triggering a failed login count "CAPTCHA_CHALLENGE".
Check out the Document Configuring Jira application options, and you could increase the Maximum Authentication Attempts to add in some additional buffer or disable CAPTCH all together (Not Recommended if the site is publicly accessible)
Also we have the following Feature Request to implement a method to disable the CAPTCHA for specific users such as a dedicated API user to avoid triggering the CAPTCHA on scripted functions:
Make sure to UpVote the Suggestion and add any feedback you have to help us track interest in implementation.
Regards,
Earl
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