How can you tell the api what type of ticket request is being created?

[Victor Tobon]

Good day, community. I have used the api to create tickets within Jira service management, but I want to tell you what type of request should be created when this ticket is sent. When I put the json body, I get an error that the field should already be on the creation screen. I have added it but the error remains could you tell me how I can solve this

{
"fields": {
"project": {
"key": "MDA"
},
"summary": "1234791733970-01",
"issuetype": {
"id": "10135"
},
"requestType": {
"id": "95"
}
}
}

[Mikael Sandberg · Accepted solution]

For JSM you have to use a different endpoint, Create customer request. And for that endpoint your JSON should look something like this:

'{
  "requestParticipants": [
  "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae"
  ],
  "serviceDeskId": "10",
  "requestTypeId": "25",
  "requestFieldValues": {
    "summary": "Request JSD help via REST",
    "description": "I need a new *mouse* for my Mac"
  }
}' 

[Victor Tobon]

@Mikael Sandberg Thank you very much for your answer, you can create a ticket at the service desk, I have this portal public, you can create a ticket just by entering the email and filling in the request fields, is it possible to do this with the api?

[Mikael Sandberg]

Yes, if you look at the endpoint that i linked to, Create customer request, above you can see how to create the request via API.