How do I add Payment Information?

[Tobias Erting]

Hi,

I have a simple question. At the moment we are in the Free Standard Plan and we want to stay at it, but I can't find the option where I can add Payment Information or see anything about this. When I click on Change Plan I can only see that I can go to the Free Premium Plan but thats not what I want. If I follow the Steps on other Posts it don't work for me because I don't see these buttons. (https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ and https://community.atlassian.com/t5/Jira-questions/Change-credit-card/qaq-p/2261309 )

I don't want to lose my Agents or anything else I set up in the Trail just because I can't find where to add a Payment Information.

This is what I get when I go to the Billing Section.

Clicking on Manage leads me here.

So the final questions are: Where can I add Payment Information? Do I need a Specific role for it? If so, how can I get it?

If you need any more Information to help me please ask and I will answer ASAP.

Thanks in advance for helping!

[Marc - Devoteam]

Hi @Tobias Erting 

Are you the ORG admin?

You need to be to provide payment details.

[Marc - Devoteam]

Or, if you are unable to follow the instructions because you cannot see the options which are shown there, try going to my.atlassian.com

[Tobias Erting]

Yes I am the Org admin.