How do I add categories and sub-categories?

[Cait Baca]

I'm spanking new to Helpdesk and want to add categories and sub-categories to tickets in JIRA. How do I do this?

[Walter Buggenhout]

You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.

To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories.  Then go to the service desk project and map the field on to the portal, like the other fields.

[Carlos Perez]

then how do you populate the values?

[Paul Devenney]

the secret is the abysmal interface. The options for "edit" and "configure" take you to different screens. you probably want "configure"

[Daniel Krempa]

Thanks for the helpful tips. It got me where I needed to go!