How do I change the setup for status DONE?

[Flemming Knudsen]

We have a problem with the status DONE by default opening up to write an internal message. This action must always be written externally in our company and this regularly results in the customer not receiving our message. Where can I change that setting?

[Kris Dewachter · Accepted solution]

Hi @Flemming Knudsen ,

Welcome to the Atlassian Community.

There is a setting where you can change the default behaviour.

You can find it here : 

Jira Admin Settings --> Products --> Jira Service Management --> Default Comment behaviour

Best regards,

Kris

[Flemming Knudsen]

That was spot on 😊
Thank you @Kris Dewachter