Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to Make a Field Updateable on Unassigned Queue Screen

Rick Muller July 17, 2024

We are using labels to pre-assign incidents and service requests to different groups within our IT department.  I am wondering if there is a way to make the Labels field updateable from the unassigned queue (or any queue) so that we don't have to select each incident, add the appropriate label, save it then close the incident?  From our queue we can assign the ticket to one of our technicians or change the status.  Is there a way to allow the Labels field to be editable (via the drop-down list) in a similar fashion?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events