Is there a way to increase the Step queue time, specifically for self-hosted runners? I have multiple steps running in parallel, where one step takes longer than the others. The issue is, once a...
I want to create queue which shows all issues assigned to any groups that I am a member of. I want it to be dynamic so that I can set this as a default queue for any engineer logging in, they can c...
...oolean filter only results that may be continued (stopped on Manual Stage) I have a plan in which I manually stop a job via the queue DEL endpoint and try to retrigger it via the P...
I am currently implementing Queues for our Support, but we want to differentiate between used languages within the request, to have e.g. our English Support Team only receiving the English requests a...
Hello everyone, I am facing a pipeline issue in one of our projects. All repositories under this project have been stuck since yesterday, while other projects are working correctly.
...ustomer tasks without getting into the weeds. It’s really versatile. For example, in JSM, our team uses Custom JQL to create queues that automatically pull in tickets from Platinum customers. A simple J...
Hi, Guys! I'm creating a queue where I need only a certain group of agents to access that queue, how can I do that? Example: The support team will only access the support queue and the systems t...
I want to change my team priority list by adding and removing some queues. The problem is that everytime I try to edit a queue in this list I get the message from JIRA that "We couldn’t update the p...
After careful consideration, we have decided to discontinue Queuespot, which, despite our efforts, hasn't found a desired market fit as a Jira Service Management solution. Queuespot's journey b...
Delayed responses and unhappy customers are often a big problem as some teams need help managing their queues efficiently. As a Jira expert, I believe that by implementing effective strategies, y...
I'm working in a queue with a bunch of people and would like to ideally have a column called Watchers that list out the names of the users watching an issue. What can I do? Right now as far as W...
...nassigned queue (or any queue) so that we don't have to select each incident, add the appropriate label, save it then close the incident? From our queue we can assign the ticket to one of our t...
An existing JIRA queue recently started complaining about a search term with the problem being that "Your project and reporter selection is invalid". The reporter being the person who submitted a t...
...he template as I feel warranted, but the cry that goes up from the multitude is that they are still feeling overwhelmed. Is there a way to mark issues in a queue that were newly commented/updated A...
Hi there, Our manager wants a simple business project to replace the To-Do list he's been maintaining the more long-term tasks that we take care of in our department. I've found that the "queue" v...
One of our agents can only view one queue at a time using a dropdown list. He can't see the queue column with all the queues. As far as I can tell, he has the same permissions and settings a...
...way to show this in my dashboard view of my queue? Right now, I have to go into each ticket and see if the external rep has responded. Same idea for internal notes where I've been @'d on the n...
Hi Community- I'm uncertain the best way to do this one. I'm trying to report on all my open tickets but as a time series. Open would include: open, waiting on cust, in progress.&n...
...bsp; The problem I have is: I need my people to see that there's a new update and I was doing so using a status transition that would bring the ticket to our urgent queue to be actioned. However, the s...
...ong to queue for longer time because it is trying to connect a bitbucket "http://bitbucket.appz.com" , which is not past of the build tasks execution. Task(1):create a properties f...
Trying to create filters, queues, dashboards.... with a shortcut of sorts where in the assignee there is a list of their reports/employees. I tried Groups but I, or the person creating the queue/ f...
Short time lurker here. We are bringing in a technician from another department in the IT workflow and want them be able to only access a certain ticket queue and only see those tickets when s...
...ther SD & those that are in progress but assigned to them as well? Basically, like the Jira filters where we can look up issues from different project keys, can I mimic that on a Jira queue?&n...
We’ve added the ability to create custom groups of queues to better represent how large teams coordinate requests on Jira Service Management. Behind every large sprawling project there are many a...
...ervice Management, and Queues for Jira Service Management. Native Jira Service Management vs Extension for Jira Service Management Jira Service Management offers request f...
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