Community resources
Community resources
Community resources
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- Tag: queue
Tag: "queue"
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...ustomer tasks without getting into the weeds. It’s really versatile. For example, in JSM, our team uses Custom JQL to create queues that automatically pull in tickets from Platinum customers. A simple J...
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After careful consideration, we have decided to discontinue Queuespot, which, despite our efforts, hasn't found a desired market fit as a Jira Service Management solution. Queuespot's journey b...
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Delayed responses and unhappy customers are often a big problem as some teams need help managing their queues efficiently. As a Jira expert, I believe that by implementing effective strategies, y...
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We’ve added the ability to create custom groups of queues to better represent how large teams coordinate requests on Jira Service Management. Behind every large sprawling project there are many a...
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...ervice Management, and Queues for Jira Service Management. Native Jira Service Management vs Extension for Jira Service Management Jira Service Management offers request f...
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At JSM, our focus has always been creating the best tools so agents can stay focused on what matters - customers. Today we’re releasing some improvements to the queues experience to support larger a...
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...ssential to make it possible for your agents to categorize requests, filter, and sort them by date, priority, assigned person, etc. For this, they need the right tools. Our Queues for Jira Service M...
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...eets the challenge. Ultimately, the bank aims for a Single Point of Contact (SPOC) so that everything goes to the service desk, including technical matters. Queues for Jira Service M...
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...ervice project After creating a service project, there is a predefined queue named All opens. The defined JQL syntax differs depending on the type of project: Company-managed (previously classic) p...
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...essages. Forcing all of us to figure out the best way to support a new distributed framework. Looking back over the past few months, Halp’s product team focused on building out queue-based fields and f...
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...equests, we distribute them within our teams using our Queues for Jira Service Desk app. We define queues using JQL (Jira Query Language). For instance, we set the filter that i...
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...herefore the issues are grouped and managed in queues which help categorize and prioritize the tasks. A queue is basically a list of issues displayed upon particular criteria: issue t...
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...ore of a human touch, and also reduce the amount of requests waiting in queues. We’ve experienced a similar improvement ourselves by using LiveChat on our Support webpage, for which we’ve also d...
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