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Open tickets queue (with a snapshot in time)

n0216209
Contributor
April 9, 2024

Hi Community- 

I'm uncertain the best way to do this one.   I'm trying to report on all my open tickets but as a time series. Open would include: open, waiting on cust, in progress. 

I'm trying to go back and report on historical data (please see below).  A burn down or a simple closed vs open doesn't quite get me there.  Curious if there's a hack for this. 

Thanks!!

Steve O. 

 

Example:  Open tickets as of the following dates :  1.1.24 , 2.1.24, 3.1.24  

 

 

 

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