How to check history of the changes made with form attached with request type?

[hmakwana]

Hi All,

I am trying to check the logs with form attached with one request type, as in who might have gone in to the settings and must have changed the forms which caused errors on the portal. 

I have checked settings>audit logs, here I am unable to see any changes for the forms, it shows logs for screen and fields only.

Any leads will be much appreciated, thank you.

[Pasam Venkateshwarrao]

Hi @hmakwana 

Welcome to the community,

There's no way to track changes made to Request types and forms,This is being tracked in the feature request below

https://jira.atlassian.com/browse/JSDCLOUD-11728

[hmakwana]

Hi @Pasam Venkateshwarrao 

Thank you for replying.

If that's the case, kit should not be.

There should be a way to track all the changes being made.

[Pasam Venkateshwarrao]

@hmakwana You can find more here

[Clara Belin-Brosseau_Elements]

Hi @hmakwana

At the moment I don't know any way to track changes made on forms.

However, we recently launched an app called Elements Catalyst that allows you to access a change history of your request types:

Here is a list of the changes that are tracked in the change history:

• Request type name

• Request type description

• Request type help text

• Request type status

• Request type Service Owner

• Request type Cost

• Request type Price

• Cost display on Customer Portal

• Price display on Customer Portal

• Portal Group(s) assignment

• Request type restriction status

• Request form fields

  • Request form field added to request type

  • Request form field removed from request type

  • Request form field changes

You can check the app documentation here.

The app is for free for 30 days, don't hesitate to try it out.

[Trudy Claspill]

Hello @hmakwana 

Are you wanting to see the changes to a form that has been submitted, or do you want to see changes made to the configuration of a form?

There does not appear to be any audit log to track changes to the configuration of forms.

What types of errors are you getting?

[hmakwana]

Hi @Trudy Claspill

Thank you for responding.

I am wishing to track the changes made to form configirations.

So what is actually happening is, e.g.

Request type is: troubleshooting

have two form in the projected,

1. troubleshooting form

2. deprecated troubleshooting form

Only form number 1 should be attached to the request type called trouble shooting, where as apart from the support team, someone have gone into the settings and changed form attached to the request type with for number 2..

this is what I wish to track down, how is that possible.

thanks