How to get email notification when a specific user opens a new ticket?

[Lawrence]

Hi,

   I'm working in a group of new QA team for a project.  Can someone tell me how to get email notification when a new ticket is open by a given member in the QA team? @mention is not a approach that I'm looking for.

Thank you,

Lawrence

[Ojase · Accepted solution]

Hi @Lawrence

You can create a filter that gets the issues created by the members of your QA team in the past 1 hour-

Project="Name of project" and reporter in (user1, user2,..) and created>-1h

And save the filter

Subscribe the filter--> Filter Subscription -->Advanced--> Cron expression - 0 0/60 * * * ?

This filter subscriptions gets executed every hour and you will get an email if any tickets are there satisfying the filter criteria.

This should work. The cron expression may not be exactly correct, you can do some googling to find the cron expression to send mail every hour.

Thanks...

[Lawrence]

Hi Ojase,

    Thank you very much for your useful information and clear hand-held procedure. By following your instruction.  I received the email notification that I'm looking for.

Kind regards,

Lawrence

[Yogesh Mude]

HI @Lawrence,

Is new ticket open you mean once the QA team is created a ticket correct? or Is Existing ticket will be transit?

First thing is you should have to give them access to the particular QA team to open the ticket or transit the ticket, for this use Condition and then create a Custom email and add to post function.

Use Issue Created/Issue Updated notification to get the email notification and add the particular QA Team as a Group.

[Lawrence]

Hi Yogesh,

    I don't have administrative right. I would like to know if there is a way get email notification when a brand new ticket is opened by a specific person.

Thank you,

Lawrence

[Yogesh Mude]

HI @Lawrence,

A brand new ticket is opened means what? When will the ticket be created or Existing ticket moves from one status to another?

If either of these then you should have to use Issue created or Issue updated event to get an email Notification.

For a specific user, you should have to use the condition like suppose your current ticket status is InDev here you should apply the condition that only QA team start/moves the to test/review. Once the QA team will transit the ticket then the notification will send to particular user/group/role that you have been mentioned in notification scheme for that project.

[Moses Thomas]

@LawrenceWe have the notification  schemes  go to the project notification scheme as  Jira admin  and configure  the notification the way  you want it.

[Lawrence]

Hi Moses,

     I don't have administrative right. However, I have access to a given project. There are just too much tickets in the project which I can't follow. I only interest that tickets that are opened by other members to the group that I'm in so that I can be aware if the issue I'm looking at had been found and is a known issue. This way, I don't have to waste the time to looking to an issue that's been reported. I can use filter but that's not an ideal way as email notification is a look quicker.

Thank you,

Lawrence