How to pre-fill the Description field with a template on issue creation?

[Natalia Mojica]

Hi everyone!

I have a Company-managed project in Jira, and I’m trying to set up a default value (template) for the “Description” field whenever a new issue is created.I 

I’ve tried using an automation rule triggered on issue creation, but since it runs after the issue is created, the template doesn’t always show up — especially if the field isn’t empty.

Is there a way to pre-fill the Description field before the issue is created (e.g. on the Create screen)? Or any workaround to make this work reliably?

Thanks in advance for any suggestions!

[Trudy Claspill]

Hello @Natalia Mojica 

This is possible with a work around that includes an alternate Custom Field to hold the template, changing the Create screen to include the alternate field, and using an Automation Rule to copy the data from that alternate field to the native Description field after the issue is created. Refer to these posts:

https://community.atlassian.com/t5/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

https://community.atlassian.com/t5/Jira-Core-Server-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

https://community.atlassian.com/t5/Jira-questions/How-do-I-create-a-custom-template-for-a-description-text-input/qaq-p/2764424

[Kelly Lillis]

Sounds like this answer won't be helpful to you but this is very simple to do with Team Managed. I do this a lot to customize different work times with templated descriptions.

[Olivier_OSTConsulting]

Hi Natalia,

As far as I know, there isn't a native way to pre-populate the Create Screen with a default description value.

However, this is a very common use case some apps on the Marketplace are addressing in a way or another.

I would suggest you to have a look there, as some apps are adding the template capabilities directly within the Create Screen.

We are part of that list with Issue Templates for Jira Cloud. It does not provide exactly the  default description value on the Create Screen but I thought it was still relevant to mention if ever it would be interesting for you.

Olivier

[Evgenii]

Hi, @Natalia Mojica 

It's possible, but only with help of 3rd party plugins.
For example, ScriptRunner behaviours function can help with it.
https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

https://www.scriptrunnerhq.com/help/example-scripts/set-default-description-upon-issue-creation-cloud