How to remove subtasks from customer portal in refined ?

[achal khawale]

I have a customer portal which i built using Refined for JIRA Service Desk.

Now i can see all the requests including subtask into my portal my request table.

I want to hide the subtasks for end user.

Any suggestions please

[Dave Liao]

@achal khawale - hi Achal, if you're using sub-tasks as a request type issue type, you'll need to work with project admins to re-define your requests to use different issue type. (... though I'm unsure that's even possible.) 🤔

If you have completed issues (sub-task issues or just regular issues) that won't disappear from the customer portal view, ensure that any workflow transitions that go to a Done status sets a value in the issue's "Resolution" field.

[Jack Brickey]

Hi @achal khawale , could you please expand on your situation and goal. There just isn't sufficient info here to assist.