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How to run a report which lists the name of person who closed the ticket?

Jagdeep Sawhney
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October 12, 2018

I need to execute a JIRA query which will tell me:

- The JIRA Issue number

- Name of the person who closed the ticket (transitioned to close)

- Also, if there is a way to get an extract of the transition log

2 answers

0 votes
David October 13, 2018

Hi Jagdeep.

 

Another way to achieve it is using Script Fields of Script Runner https://scriptrunner.adaptavist.com/5.0.4/jira/scripted-fields.html. By them you to script the value that you want to show in the script field, preview the value for an issue, search for them and even include html tags in the field's value.

 

Nice regards.

0 votes
Deleted user October 12, 2018

Hello @Jagdeep Sawhney,

 

Transition users (who executed the transition are stored in change history but not in any fields.)

You can actually write a post function to copy the transition user to a custom field. For this purpose, you can use JIRA suite utilities which has this ability. If you use 
%%CURRENT_USER%%  as the custom field value (exactly this, nothing more), the user who triggered the post function will be set as a value for that field. Please see this article for more information.

 

With regards to the transition log, you can refer to the "Transitions" tab on the view screen. Again you need to use the same plugin JSU. See this article : 

https://jsutil.atlassian.net/wiki/spaces/JSUTIL/pages/786631/JIRA+Suite+Utilities+Issue+Transitions+Tab

Thanks,

Swathi

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