I can´t add Costumers to my Service Desk

[joaquin apesteguia]

I can`t find the "invite costumers" in my service desk. I´m the administrator of the proyect.  

I´m in the right path?.

THX

Captura de pantalla 2014-11-21 a la(s) 15.28.35.png 

[Paula Silveira]

Hi Joaquin,

Seems like you are using version 1.x pricing.
I don't see Invite Customers button available for this version.
Please check the following links for further information:

• https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+users+with+the+version+1.x+pricing

On this link you can find an alternative to add customer to Service Desk.

Hope this works for you.

Thanks and regards,
Paula Silveira

[joaquin apesteguia]

Hi Paula. How can I get the 2.X pricing? Thaks in advance!

[Jobin Kuruvilla [Adaptavist]]

You need to have the latest version of Service Desk for this. Looks like you have an older version?

[joaquin apesteguia]

Thanks for your fast answer!. I´m using the web version.

[Juan Peraza]

Hmm?  I noticed my Peoples tab looks the same as Joaquin's.  I don't have the Invite customers button either.  I'm running the latest versions of JIRA (6.3.10) and Service Desk (2.1).