I can't seem to add an approval step to a workflow status in JIRA Service Desk?

[Ian Walker]

Hi Everyone.

I am trying to edit the default JSD workflow for Service Requests to include an approval step.

The default workflow looks like this:

I want to add an approval step when it gets to Escalated, but, when I click on that status, there is no option to add an approval to it - how do I enable this? 

Then, based on the approval, if approved, it goes to In Progress and if denied it goes to Approval Denied.

Many thanks - Ian

[Roman Kersky · Accepted solution]

Hi. You need to change a workflow. Select a status and enable the  option "Add approval"

[Ian Walker]

Thanks @Roman Kersky - I did that and it now seems to be working.

[Ian Walker]

Sorry, @Roman Kersky, but as a follow-up question, how do I remove this Development option that appears in the sidebar of the Service Request ticket?

 

[Roman Kersky]

in the permission settings. Remove all user or group or roles rights in "View Development Tools"

[Ian Walker]

Thanks @Roman Kersky for the help!