I need Jira to send an email to the issue assignee not an alert, from the SLA Risk of time expiring.

[Mark]

We use the SLA Time Risk rule to alert when within 30min of expiring and it sends an automated alert inside of Jira. It also requires to alert a specific person. 

I need Jira to send an email, not an alert, or it could send both an alert and an email to the Assignee of the Issue when it is within 30 min of going past the SLA. 

The rule works for the SLA time risk expiration and the alert, but it does not give me an option to have this sent in an email to the assignee of the issue. 

Does anyone have a command that I could copy and paste? I'm not a programmer. 

Thanks. 

[H K]

Hi there,

you could use an automation rule for that. You will find this under project settings --> automation.

Create an automation rule as follows:
WHEN "SLA time remaining"
IF "Issue matches All issues"
THEN "Send email".

Hope this helps.