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I need help accessing issue links from Team-Managed projects

Brock Jolet
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June 20, 2023

I have run into a problem that other users have reported where I need to give visibility to team members in one project that there is a linked issue in another project without granting them browse permissions in the second project.

What I want to do is summarized here: https://jira.atlassian.com/browse/JRACLOUD-60636

 

As a quick fix, I created a manual Automation rule allowing any user to request a printout of what issues are currently linked to their assigned issue.

The problem I'm experiencing is that our Jira Product Discovery project ideas are not printing. I'm wondering if I need to query them separately. Strangely enough, the rule produces a blank line where the linked issue from the team-managed project should appear.

 

Rule:

Print linked issues RULE.png

Result:

Print linked issues RESULT.png

 

I thought the rule might be limited by being restricted to a single project but making it a global rule did not produce different results.

I tried to check the permission scheme for our JPD project, but they don't use normal permission schemes; everything is managed from the Access tab in the project itself. I will note that other automations do work with JPD projects, but Atlassian has admitted that Automation isn't fully baked for them.

 

Any help would be appreciated.

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