I want to fetch manger's name & email automatically

[Chethan GR]

I have a requirement where in there's a service desk project and on customer portal the customer creates a ticket and assign to someone and when it is assigned to someone automatically his manager name and email should pop up.

We have integrated jira with AD through OKTA.

So kindly help me with this.

Regards

[Gezim Shehu [Communardo]]

I'm not familiar with OKTA, but in theory it should have an API accessible.

From there you need to query the manager attribute. In AD it's a default one.

[Chethan GR]

Hi Gezim,

Thanks for the response,

Is it possible to capture the manager details in a custom field.

Regards,

Chethan

[Gezim Shehu [Communardo]]

Hi @Chethan GR ,

We actually use an add-on:

https://marketplace.atlassian.com/apps/1212162/active-directory-attributes-sync

This solves all our problems/requirements from AD.

We fetch the managers and/or other users details.
Also extension attributes, when containing usernames.

Br

[Chethan GR]

HI @Gezim Shehu [Communardo] ,

Thanks for the response is it possible fetch the manager name from managerDN as in add it's configured in that way.

And i'll check the add-on which you have mentioned

Regards.

Chethan

[Chethan GR]

I tried the add-on it just displays the manager attributes but we need to have an option to select the manager according to the assignee as some users may have multiple managers and should be able to select the required manager.

[Gezim Shehu [Communardo]]

Hi,

The manager is a default attribute in AD. How do you configure multiple managers?

Do you use extension attributes?

My guess is that you would need some kind of logic in Jira to select the appropriate manager.

Cheers