Importance of REPORTER with API integration

[Julien Borrelli]

Hi there,

We are building a web interface (with forms) to create support tickets.

The API correctly creates tickets once customers complete all the forms.

However, the REPORTER in our JSM tickets is always the owner/main admin of the JIRA account. We have already created a custom field to know who is the customer.

We are wondering if having the customer as the REPORTER would be a better solution.

We do not yet have the experience with JIRA to know if it is a smart behavior to bypass the REPORTER. Maybe the « customer » custom field could be removed and REPORTER could be used instead, but maybe it’s a bad idea.

What is usually a good behavior with APIs regarding the REPORTER field?

Thank you,