In Customer Portal, requests that are in "Done" & "Closed" status are being displayed

[Aman]

This is happening on using filter - "Open Requests" and still the requests are being displayed, Please suggest on this.

[Olga Videc]

Hello @Aman 

Your issue resolution is set to the unresolved right? That is what's causing this issue.

You need to edit your workflow transition:

Edit all the transitions leading to status Done & Resolved, add a post function on the transition(line leading to status),

press on that line  -> post functions -> Add a post function -> Update issue field -> Choose resolution -> Done or Resolved

Move this post function to last place before "generic event that can be processed by listeners"

BR, Olga

[Gezim Shehu [Communardo]]

Did you check the resolution?

For a issue to be marked as "Closed or Done" it has to have a resolution.