Incoming & Outgoing Email

[Stephanie Donnelly]

We are finding our participants aren't always receiving updates even when they are shown in the participants list.  Is there a setting I should be checking.

We also have an issue just now with our "email this issue" app whereby we can't receive responses from our external supplier.

[Kishan Sharma]

Welcome to the Atlassian Community @Stephanie Donnelly 

First thing you can check is the Notification settings in your project. Project Settings-->Notifications, and add Request Participants to the required Notification events so that the participants also get notification emails about any updates on the issue.

 

I have not used "email this issue" app, so can't comment on the issue you are facing with it.

[Stephanie Donnelly]

It was set to all users, but I'll give it ago and see if that makes a difference.