Intial Field change trigger does not work with single list box using Automation

[Calderara Serge]

Dear all,

I have a Custom field type of Single List box in my Issue which should not be mandatory.

Which means that when creating a issue, that list box selection is showing None if user does not change the value. Which is fine when user does not need to provide that field during Issue Creation

But our use case is that when the issue is created or updated and that field Solution/Editor is changed, we need to execute an automation rule

When using the Field value changed trigger, we are not able to trig the rule to detect the change from None to a list value. 

What is the way to detect that initial change from None to a selected value of that list ?

Regards

[Bill Sheboy · Accepted solution]

Hi @Calderara Serge 

First thing, I am using Jira Cloud and not Server/Data Center...so I cannot validate some of what I am suggesting.

When an issue is created the Issue Created trigger is the one to use normally.  I note the Field Value Changed triggers is documented to also work for create issue for Server/Data Center version, but you appear to only have selected Edit Issue.  Perhaps try adding the create options also.

Next, are you observing the rule not triggering for issue updates?  Have you tried the generic Issue Update trigger and examined {{fieldChange}} is see if the change is noticed at all for that field?

Kind regards,
Bill

[Calderara Serge]

Thnaks for your reply.

It works by adding the Create Issue

Thks

[Bill Sheboy]

Did that resolve the problem, or is it still not working for the edit issue case?

[Calderara Serge]

it solve it