Is it possible to create group of organisations?

[Debora Silva]

I would like to create three different groups to include my customers and map them to different SLAs through JQL.

e.g., EU customers, US customers, APAC customers.

It's possible? Or is there at least a way to do something similar?

[Debora Silva]

Actually, I've already done what you mentioned @Dirk Ronsmans 

However, I need a way to segregate customers into three groups to associate them with different SLAs. Otherwise, I will have to manually associate them one by one, at the risk of forgetting any new ones that will be created in the future.

[Dirk Ronsmans]

Well if you have the organisations (those you will have to maintain manually) you can set your sla goals based on the organisation 

what exactly isn’t working?

[Debora Silva]

Using reporter in organizationMembers? If so, assuming I have more than a thousand customers, should I enter one by one into organizationMembers? Or is there another option I'm missing?

[Dirk Ronsmans]

Hi @Debora Silva ,

grouping customers in to organisations is perfectly possible. Putting these organisations in to groups unfortunately not. 

so only one level. 

As you mention customers, this is exclusive to JSM tho

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/