Is it possible to move an issue on the board based on date and hour?

[thiago.suisso]

Hi there!

I would like to move our issues on the board based on date and hour.

For example...

Jira Service Desk - when we schedule a support or a meeting with the customer, we move the issue from "Doing" to "Waitng for Customer".

I would like:

- to set a date and hour on that issue regarding the meeting scheduled;

- the system will check every day that information and return automatically that issue to "Doing", if possible, 15 min before.

Let me know if it is possible.

Thanks in advance.

[John Funk · Accepted solution]

Hi Thiago,

You would probably do this using the Scheduled trigger function within Automation For Jira. 

You would need to add a cron that ran every 15 minutes though - that's a lot of rule executions every month - somewhere around 3,000. You probably get by with that with a Premium Subscription, but doubtful with a standard subscription. 

[thiago.suisso]

Hi, @John Funk 

Thanks for all information, I will check the A4J and consider your observations.

Best Regards, 
Suisso

[Bill Sheboy · Accepted solution]

Hi @thiago.suisso 

If your scheduled meeting/event date and time are stored in a field the issue has access to, you could do this with an Automation for Jira (A4J) rule, using a scheduled trigger to check/update on your desired frequency.

However, I am unclear why you would do this.  What happens when the meeting is deferred/cancelled?  Would you please explain further what problem you are trying to solve?

For example, if there is an issue with people updating the issues when work has happened, that seems like a different problem to solve.

Best regards,

Bill

[thiago.suisso]

Hi @Bill Sheboy 

On true, I forgot to inform you that we will create a new status in our workflow, just to disting the cenary, for example, "Scheduled Event" x "Waitng for Customer".

That new status will have the same settings as "Waitng for Customer", but also that automation.

Thanks for all information, I will check the A4J and consider your observations.

Best Regards, 
Suisso