Is it possible to trigger an automation X time after an issue is created?

[Javier Peraita]

Hello,

Is it possible to trigger an automation X time after an issue is created?

For example, 10 minutes after an issue is created the custom field "Prioritize" has to be uptaded to "Yes".

Thank you!

[Charlie Misonne · Accepted solution]

Hi Javier

There is no delay action in automation rules. But what you could do is use a scheduled trigger with a JQL search like: Created > -10m

Of course you will have to put the configure the rule to run every 10min (at least). And keep an eye on your automation count. But as long as no issues are updated it will not count.

It's not ideal but I don't have another solution.