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Is it possible to update fields and attachments automatically from an issue to linked issues?

Ramiro Alcazar February 19, 2018

Hello,

I have a service desk project, and an internal development project.

My support team analyzes the customer's issues, and creates a linked issue in the internal development project.

But it may happen that the customer decides to add new comments, or new attachments to their original ticket.

Is there a way to have those new comments or attachments automatically propagated to the linked issue in the internal project?

 

Thanks!

1 answer

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Danyal Iqbal
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February 20, 2018

Is there a way to have those new comments or attachments automatically propagated to the linked issue in the internal project?

Attachments:NO

Comments:Yes, you can do that with a postfunction on a workflow transition.

Micha
Contributor
May 22, 2019

@Danyal Iqbal Could you tell how to do that with comments to the linked issue?

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