Is there a limit on administrator accounts for JIRA?

[Janice Yount]

I tried to add someone to the Administrator group and I get the error message 

Unable to add that user to a group.

You've reached the max number of users for your plan.

There are plenty of user licenses.   Is there a limit on the number of admins?   I could not this in the documentation.

[Trudy Claspill · Accepted solution]

Is this a pre-existing user or a brand new user to your JIRA Cloud instance?

I found two posts that reference the error message that had different solutions.

https://community.atlassian.com/t5/Jira-Core-Server-questions/Max-number-of-site-admins-in-Jira-Standard-Cloud/qaq-p/1462673

This post

https://community.atlassian.com/t5/Jira-questions/What-is-the-maximum-number-of-customers-allowed/qaq-p/1053456

led me to this page that mentions an overall limit to the number of licensed user being 10,000.

https://www.atlassian.com/licensing/purchase-licensing#licensing

[Janice Yount]

This is an existing user.   We have an old Opsgenie account so tha tis probably the issue.   We'll check that out.

[Vero Rivas]

Hi @Janice Yount 

    Look at this post, maybe can help you

    https://community.atlassian.com/t5/Jira-Core-Server-questions/Max-number-of-site-admins-in-Jira-Standard-Cloud/qaq-p/1462673

Cheers

[Janice Yount]

Thank you.   That is probably it.