Is there a way to automatically assign a service desk ticket?

[Richard Morgan]

Is there a way to assign a ticket to a specific service desk user based on the subject line of the request? E.g. if the line contains a flag word, assign it to user A? Or if you cc the person you want it assigned to?

[Jack Brickey]

You can use Automation for this.

trigger = issue created

condition = if/else block and use JQL e.g. Summary ~ “flag-a” 

action = edit issue assignee