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Is there a way to set how many Solutions from the knowledge base appear when using Service Desk?

Is there a way to set how many Solutions from the knowledge base appear when using Service Desk?

When a user encounters the Service Desk Portal there is a search bar for them to type in their question or search for an article. The solutions from the knowledge base that appear seem to be limited to 3 articles with an additional "none of these are what I need" link. Is there a way to set how many suggested solutions appear?

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Hi Laura,

It's true that it is limited to only 3 results. There is an open issue for exactly this request: JSDSERVER-4263.

Please chime in on the issue and vote for it.

If this answers your question please mark as answered

Susan

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Is there a way to set how many Solutions from the knowledge base appear when using Service Desk?

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