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Is there any way that a collaborator can share a comment with custo

Is there any way that a collaborator can share a comment with custo

Is there any way that a jira- user (not an agent, but a collaborator) can share a comment with the client?

Regards, Marcela.

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1 vote

No. You must be an agent to share a comment with a customer.

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Comment

any workaround such as automatically copying the internal comment as external?

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Comment

I took a quick look at the native Automation but don't think you can copy the comment. You could make a comment whenever a non-agent adds a comment and the comment contains some string, e.g. "make public" but I don't see how to copy it into the action comment. You might look at an addon like Automation for Jira or Scriptrunner or Power Scripts.

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Comment

Okey. Thanks

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Is there any way that a collaborator can share a comment with custo

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