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Issue Auto Assign based on reporter's organization

Albert Hristov March 8, 2023

Hello, All,

We would like to auto assign issues to our agents based on the organization that the reporter is currently in. The Global Automation is not an option for us as we have too many incoming requests and over 300 organizations. We were hoping to do it via post function in the 'Create' transition of the workflow.

Also, would we have to manually add all of the organizations and users or can we make an import?

Does any one have any suggestions on how to achieve the auto assign based on reporter's organization?

1 answer

0 votes
Tuncay Senturk _Snapbytes_
Community Champion
March 9, 2023

Hi @Albert Hristov 

Welcome to the Community!

Have you tried Enhancer Plugin's Smart Assignment post function?

I am one of the folks behind Enhancer Plugin.

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