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Issue Automation

Murat Saraçoğulları
Murat Saraçoğulları October 8, 2018

I want to be opened an issue automatically by Jira Service Desk when Jira sent to any email to us. The Issue title should be copied from the specific area in the mail body. Are we have any add-on or somethingelse. Thanks for your response...

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Tansu Akdeniz
Tansu Akdeniz
Community Champion
October 8, 2018

Hi @Murat Saraçoğulları,

I just want to be sure that; you mean creating an issue by e-mail?

If yes, JIRA Service Desk has a feature. So that, when customer sends e-mail, request becomes an issue in your service desk.

Please check out this link: https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

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