Issue running JQL with conditional smart value

[Jeff Clay]

I'm trying to create an automation rule. The rule needs to check if either of two custom fields are empty and proceed if either field has a value.

Currently, my rule looks like this ->

• When: Issue created
• Issue Type equals
  • Employee Onboarding
• And Issue matches JQL
  • {{not(or(issue.IT Services & Software.isEmpty, issue.IT Hardware (multi-select).isEmpty))}}
• Then: Create a new
  • Epic
• Branch
  • For most recently created issue
    • Issue fields condition:
      • contains any of
        • Desk phone
    • Then: Create a new
      • Task

When I try to run this, I get an error saying:

JQL condition

No subsequent actions were performed since JQL condition did not pass due to error running JQL:

Invalid JQL: true

How can I properly configure the logic of that JQL? It seems to me that since it returns "true" that the rule should proceed.

[Trudy Claspill · Accepted solution]

Try using the same JQL syntax that you would use for JQL in the Search screen:

not ("IT Services & Software" is EMPTY or "IT Hardware" is EMPTY) 

[Jeff Clay]

That resulted in: 

The following issues did not match the condition:
HR-26
This may be due to any of the following reasons:
the issue didn't match the specified JQL (most likely)
the chosen rule actor doesn't have permissions (or issue security level permissions) to view the issue
the issue was deleted or wasn't indexed by Jira yet (in rare circumstances)

We recommend using the 'Issue fields condition' for more consistent results.

[Jeff Clay]

I think this is going to be the solution:

"IT Hardware (multi-select)[Select List (multiple choices)]" is not EMPTY OR "IT Services & Software[Select List (multiple choices)]" is not EMPTY

Thanks for the pointer